InfoSight Spotlight: ADA audits and website accessibility
Credit unions remain in a holding pattern waiting on the Department of Justice (DOJ) to issue website regulations under Title III of the Americans with Disabilities Act (ADA). Demand letters are on the rise therefore, waiting for official regulation is no longer an option. Since Title III lacks regulation, there is no specific standard for credit unions causing them to be unsure which technical standard to follow. The United States Access Board adopted WCAG 2.0 as its accessibility standard for federal agency websites in January 2017.
It is suspected that the DOJ will adopt this standard for non-agency websites once it issues Title III regulations for public accommodation websites. WCAG 2.1 is currently under development and is scheduled to be published as a standard in 2018. Until that time, credit unions should evaluate and create a plan of action for websites to protect themselves from ADA web-related lawsuits.