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Temkin Group: CUs' good will makes members forgive mistakes

U.S. credit unions have accumulated good will with consumers because they are steadfastly working on members' behalf. This has resulted in consumers being more willing to forgive credit unions when they make an honest mistake when compared with banks, according to the most recent Temkin Group Report.... More

ATM bill sponsors urge support

Reps. Blaine Luetkemeyer (R-Mo.) and David Scott (D-Ga.) are asking their House colleagues to sign on in support of their bill, introduced last week, that would ease current ATM fee disclosure regulations to cut bogus lawsuits against ATM operators.... More

Excellence Award winners honored at HR/TD Council Conference

The CUNA HR/TD Council Excellence Award winners were announced during the council's 18th annual conference, which took place April 18-21 in San Antonio.... More

CU survey: Youth showing financial maturity

More than half of all North Texas teens and young adults say they have some form of relationship with a financial institution, in a survey conducted by Texas Trust CU. Seven out of 10 survey respondents have a checking account, and nearly the same number have a savings account. In about half the cases, these accounts are held in the youth's name.... More

How one CU branch manager started a coop in Nigeria

During a visit to his native Nigeria to pay his final respects to his mother in 2010 Amy O. Ahanotu, branch manager at Redwood CU, Santa Rosa, Calif., helped bring life to a new financial cooperative. ... More

CUNA, CMG data shows 600,000 new credit union members in 2012

CUNA and CUNA Mutual Group released data showing that credit unions continue to add members at a torrid pace. ... More

J.D. Power: Consumer satisfaction with bank fees drops

Consumers grew increasingly dissatisfied with retail banking fees in the past year, with a satisfaction index at 608, down significantly from 625 in 2011 and 656 in 2010, says a new survey released Thursday by J.D. Power and Associates.... More

NCUA to WesCorp court: Conservators can deny officials' coverage

The National Credit Union Administration has filed more documents in its negligence lawsuit against former Western Corporate FCU senior executives, telling a federal court in Los Angeles that, as the failed corporate's conservator, it has authority to deny the former executives indemnification and insurance coverage.... More

Catalyst files preemptive patent lawsuit

Catalyst Corporate FCU has filed a lawsuit in a federal court in Texas, seeking a declaratory judgment that it has not infringed on any processing patents, after it received a letter from a company representing an unknown "John Doe" patent holder threatening Catalyst with a lawsuit if it did not sign a confidentiality agreement.... More

Royce, media highlight MBL bill

U.S. Rep. Ed Royce (R-Calif.) and several media outlets highlighted credit unions' push to pass a member business lending bill--the Small Business Lending Enhancement Act--before the U.S. Senate this month.... More