NCUA Chairman Debbie Matz announced Monday that Joy Lee will become the new ombudsman for the agency. Lee has been senior Federal Financial Institutions Examination Council advisor to the chairman. She succeeds Moisette I. Sweat, who has been NCUA's Ombudsman since 2010.
"The ombudsman's role is to be the public's voice to NCUA leadership, and Joy will speak clearly and effectively," said Matz, announcing the change. "Joy has the skills and the knowledge of consumer protection issues and NCUA operations that will serve credit unions and the public well." NCUA has elevated the position so the ombudsman will now be supervised by the executive director's office and report directly to the board. Until now, the ombudsman's duties were assigned to the Division of Consumer Compliance & Outreach, and reported to the Director of the Office of Consumer Protection.