Jan Hargrave, a body language expert, will provide the keynote address during the General Closing Session on Friday. She will talk about how actions speak louder than words and the importance of non-verbal communication. You will learn about ‘body language’ and how you can use this when working with members in the sale process, loan procurement, and member relations as well as when you are working with employees. She will show you how to spot hidden messages and untruths, allowing you to provide the best service and safest work environment. To get a sneak peak of Jan's topic, listen to an
audio podcast with LSCU's Mike Bridges.
The enhanced LDC is designed to provide the tools needed to enrich the leadership, education, achievement, and development of credit union staff and volunteers. Once you visit Point Clear, you won't want to leave.