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Two different phishing scams discovered

The LSCU has been made aware of two different phishing scams. One entails a fraudulent "high balance" email claiming to be from Sprint and another utilizes an automated message via phone/text claiming that the member’s card has been de-activated.

If your credit union participates in the Sprint Credit Union Member Discount program through Invest in America be aware that Sprint and the League have been notified that there may be members receiving emails that claim to come from Sprint in an attempt to collect on a bill for mobile service. These emails are being sent to both Sprint and non-Sprint customers and will look like they have come from Sprint. The phony emails will notify the customer of an unusually high balance due. Anyone who receives an email of this nature should not click on any links in the email and delete the email immediately.

Sprint is aware of the situation and is currently investigating. If a member has given out personal information about a Sprint account (such as a Sprint account number, online profile name, password, or PIN), or typed it into a website that may not be legitimate, they should immediately contact Sprint at 888.211.4727 and then dial *2 or contact Sprint via Chat. Sprint will take steps to help secure their account.

For more information about this phishing scheme, contact CU Solutions Group Sprint Partnership Director Lisa Treat at 800.262.6285, ext. 523.

The second phishing scam is a phone/SMS phishing scam is targeting the Tampa area as well as other parts of the country.

According to GTE Federal Credit Union Fraud & Risk and Member Account Services Manager Mark Napolitano, CFE, the credit union's members are receiving phone calls from fraudsters using an automated message claiming that the member’s card has been de-activated. When the member calls the number back they are told that their PIN is too long, and they need to give the fraudsters the card number and current PIN in order to reset the PIN. Once the information is given, the fraudulent transactions begin.

The Federal Trade Commission offers additional tips on how consumers can protect themselves from these types of schemes. For more information, read “How Not to Get Hooked by a ‘Phishing’ Scam.”

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