(12:00pm - 1:30pm CT)

Facilitated by: Jeff Rendel

Ideal for: CEO/management, frontline staff and supervisors, member service representatives, marketing, business development, HR, and training professionals.

It is common knowledge that it is more economical and efficient to buy an existing business than to start a new one. The same common sense applies to developing new business with existing members. There is an excess of business to be gained from the members you see every day. Believe it or not, your members have financial business elsewhere, but they don’t have to! Your frontline leaders can modify this dilemma and help your credit union grow.

Join us for this convenient online session that will cover:

• How to identify new business relationships when you first open member accounts or during periodic reviews;
• How to recognize opportunities and make successful sales recommendations in less time;
• How to handle general member questions and objections by using a mental cheat sheet of responses and solutions that result in added member comfort and acceptance to bring additional business to your credit union.
• Why members talking positively about your credit union can be just the kind of gossip and referral system you want to encourage.
• How your staff can learn to listen and act on common opportunities that provide the bulk of new business through in-branch contact, phone conversations and members referrals to others they know.

About the Speaker
Jeff Rendel, CSP, brings a wealth of education, knowledge and experience to the platform with experience as a federal regulator, financial executive and congressional lobbyist. He is president of Rising Above Enterprises and works with financial services’ providers that want an engaged and committed workforce.

Technical Requirements
During a Webinar session, you’ll view a real-time slide presentation on your PC while listening to the audio connection via telephone. All you need to participate in this event is:

• A minimum 56K Internet connection and a separate phone line for the audio connection;
• A newer version of Explorer or Netscape Web browser (version 5.5 or higher recommended); and 200 megahertz-minimum Pentium processor.

Confirmations
Confirmations will be e-mailed to participants approximately 2-3 days prior to the event. If you do not receive your login and confirmation information two days prior to the event, please contact us immediately 800-846-8374 ext. 2129. Please mark your calendar and be looking for this advance information to avoid last minute delays the day of the event.

NOTE: Login information is to be used for one (1) connection only. Please do not share this information with others. Your credit union will be charged for any additional connections that enter the session using your login code. After registering for an event, if you have not received a confirmation email within 24 hours, please contact Becki Payne at 800.846.8374 ext. 2129. The LSCU can manually register attendees.