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Collections & Bankruptcy School - Birmingham, AL


Tuesday, October 9, 2012 Collections School - Day 1
8:30am - 9am (CST) Collections School Registration
9am - 4pm (CST) Collections Program
12 Noon - 1pm (CST) Group Luncheon
Wednesday, October 10, 2012 Bankruptcy School - Day 2
8:15am - 9am (CST) Coffee with the Guru: An open forum on collections.
  Great time to ask more detailed questions after you have absorbed the information from day one.
8:30am - 9am (CST) Bankruptcy School Registration
9am - 4pm (CST) Bankruptcy Program
12 Noon - 1pm (CST) Group Luncheon

Alabama Telco Credit Union
One Riverchase Parkway South
Hoover, AL  35244

Advanced Collections:  Beyond the DQ Report  

 If your credit union is focusing solely on the delinquency report to identify troubled members, you are ready for an upgrade! There was once a time when the collections function was one of the most underappreciated areas of the credit union.  Guess what?  That time is over!   The current credit crunch is having a negative impact on many of your members and credit unions are in a unique position to assist them. 

Is your collections department ready to help both the member and the credit union weather the storm?   Every member who has their loan charged off made a final payment at some time. The problem is the credit union didn’t realize it was the last payment when it was made.  This full day workshop examines the nuts and bolts of an effective collections program and centers on maximizing collections efficiency and the role of member service.  From marketing campaigns to interdisciplinary collections involving all credit union staff to loan modifications and charge offs, this session reveals innovative ways to identify and communicate with troubled members before it’s too late.

 This session will cover:

 Part One (What Makes Members Pay)

  • Appreciating the Difference Between Being In Trouble and Being Delinquent
  • Collections as a Member Service
  • Mapping Out Key DQ Member Contact Points
  • Early Identification of Economically Troubled Members
  • Educating all Staff on the Collections Function
  • Cross Selling in a Collections Environment
  • Prioritizing Collection Efforts
  • Pre-Contact Preparation
  • Essential Elements of a Collections Phone Call
  • The Art of Closing the Call

 Part Two (Creating Fool Proof Collections Processes)

  • Compliance Traps and Regulatory Requirements
  • Performing a Collections 360° Analysis and Inventory
  • Creating Effective Staff Incentives
  • Working with Senior Management and the Board
  • Tracking Effort AND Results
  • Building Bridges Within the Credit Union
  • Defining and Celebrating Successes
  • Dealing with Difficult Members
  • Overcoming the Most Common Objections to Payment
  • Identifying Liability Landmines

 Part Three (Special Collections:  From Skips to Repos to Real Estate)

  • Repossession and Foreclosure Issues
  • Skip Tracing Resources and Tips
  • Third Party Collections
  • Agency vs. Attorney Placement
  • Basic Premise for Real Estate Collections
  • Modifications and Workouts for Real Estate Loans
  • NCUA guidance on Loss Mitigation, Foreclosures, and Loan Modifications
  • Troubled Debt Restructuring
  • Understanding and Communicating the Recovery Options
  • Maximizing the Mortgage Collections Cycle

Bankruptcy:  Beyond the Basics! 

Advanced Bankruptcy:  Beyond the Basics!  Think the real estate market is bad enough for your bottom line?   Well don’t look now, but bankruptcies are back in the mix again!   Consumer filings are at their highest rate in years and they’re still climbing!  This session is designed for the credit union professional who is familiar with bankruptcy and wants to sharpen their skills in this debtor friendly world.   We will examine the current state of consumer bankruptcy and how it continues to impact credit unions.   This full day seminar will focus on advanced bankruptcy recovery and loss reduction concepts.  

From best practices to the most common landmines to maximizing recovery methods in collections, this interactive program walks the credit union professional through the complicated world of bankruptcy in an easy to understand (and retain) format.  Better yet, the instructor is a former bankruptcy attorney who has represented both debtors and credit unions during his 20 plus year career.

 The session will cover:

 Part 1 Bankruptcy Fundamentals

  • Brief history and “intended purpose” of bankruptcy
  • Review of key bankruptcy terms and concepts
  • Overview of the Bankruptcy Process
  • Understanding Your credit union’s Value Proposition
  • Filing Trends
  • Bankruptcy timeline: From first payment reminder to discharge

 Part 2 Operational Issues in Bankruptcy

  • What every credit union should be doing after it receives a bankruptcy notice
  • Bankruptcy Checklists
  • Reaffirmation Process and Challenges
  • Limitations on Cram Down of Automobile Loans
  • Debtor’s Statement of Intent and the Ride Through Problem
  • When to Call Your Attorney
  • When to Call Their Attorney
  • Bullet Proof your Proof of Claim
  • Utilizing Electronic Services

 Part 3 Bankruptcy Recovery and Fraud Control

  • Leveraging the Credit Union Relationship to Reduce Losses
  • The Right To Set Off
  • Achieving Relief from the Automatic Stay
  • The Truth Behind Voluntary payments
  • Rights under the Cross Collateral Clause
  • Motions to Dismiss or Convert under the new Means Test
  • Fraud and Preference Actions
  • Meeting of Creditors Tips and Tricks
  • Effective Policies and Procedures
  • Real Estate Loans in Bankruptcy

 Part 4 Regulatory Compliance Traps in the New Bankruptcy Order

  • News from the Competition:  Examining bankruptcy attorneys’ marketing strategies
  • Fair Credit Reporting Act and FACT Act Violations
  • Automatic Stay Violations
  • Denial of Member Services
  • Post Discharge Injunction

About the speaker:

David Reed, Esq. Reed & Jolly, PLLC, centers his training philosophy on the member service approach to effective collections. In his 20 years of law practice he has been a bankruptcy and collections attorney for debtors AND credit unions. When he “saw the light”, he went to work for a credit union and became a collections manager AND then general counsel. He may be the only attorney training credit unions today who has seen collections and bankruptcy from both the members’ and credit unions’ perspectives.

Registration Information:
Collections School Only (Oct. 9): $199 per person
Bankruptcy School Only (Oct. 10): $199 per person
Collections & Bankruptcy School: $349 per person