Thursday | 10:45am - Noon Teresa Allen, Owner, Common Sense Solutions Emerald B
According to a recent Gallup study, having a strategy that results in BOTH employee and customer engagement can result in triple digit performance improvements. Join customer service expert Teresa Allen as she shares the critical 'why' and 'how' for your credit union to build success through engagement that spreads contagiously from employees to members. The information is a must if your credit union wants to vault member service and loyalty to the next level!
About the Speaker Teresa Allen is owner of Common Sense Solutions, a national customer service and sales training and consulting firm focused on bringing common sense solutions to businesses and life. A recipient of the President′s Award from her chapter of NSA and two-time recipient of the ASTD Professional Trainer of the Year Award, Teresa has been presenting her highly acclaimed customer service keynote and training programs for more than 17 years. Teresa is the author of Common Sense Service: Close Encounters on the Front Lines, and is co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty