Thursday | 10:45am - Noon Teresa Allen, owner, Common Sense Solutions Emerald A B
According to a recent Gallup study, having a strategy that results in BOTH employee and customer engagement can result in triple digit performance improvements. Join customer service expert Teresa Allen as she shares the critical ‘why’ and ‘how’ for your credit union to build success through engagement that spreads contagiously from employees to members. The information is a must if your credit union wants to vault member service and loyalty to the next level!
About the Speaker Teresa Allen is an internationally recognized expert on customer service and communication. Author of Common Sense Service: Close Encounters on the Front Lines, Teresa has brought her highly rated interactive sales and member service programs to credit unions and credit union groups across the U.S. for over 20 years.