Opening General Session
Create a World Class Service Culture
Thursday | 8am – 9:30am
America says customer service is the worst ever. How can you turn it around and give outstanding service? In this presentation, Rick will take you behind the scenes to see how the most admired service companies give Out of This World Customer Service. You will leave with lots of ideas on how to take your customer service to the highest level.
- The Mission: Learn from the very best!
- The Solution: Build a dynamic culture!
- The Approach: Embrace and drive change!
About the speaker:
Rick Olson has been vitally connected to the credit unionworld for the past 15 years. He has authored two STAR modules, is the past host of America’s Credit Union Conference, and is the instructor for CUNA’s World Class Service Executive Institute. He has worked with scores of credit unions helping them develop healthy work cultures focused on effective sales and world class service. He is the founder of the Coaching College, which gives managers the skills they need to effectively coach their employees. He hosts an annual CEO retreat and conducts numerous strategic planning sessions. Rick, and his wife Lori, live in Northwest Wisconsin.