Jax Federal Credit Union
Location: 562 Park Street, Jacksonville, FL 32204
Starting Range of Pay: $21.85 – $31.25 (up to $65,000 annualized)
Major Duties and Responsibilities:
1. 40% – BUSINESS ANALYSIS AND SYSTEM MAINTENANCE: Excellent hands on knowledge of SQL Management
Studio, SQL reporting services and building data warehouse. Proficiency in HTML programming and working knowledge of Java and other dash boarding tools preferred. Works with cross functional teams to drive projects. Writes or modifies computer programs as assigned and in accordance with documented departmental standards; works with assigned end-users in designing, writing, developing and maintaining relational database reports, screens, and outputs. Tests and debugs computer programs that have been written or modified or delivered from outside vendors. System maintenance, changes, including documentation as needed to maintain regulatory and
best business practices
2. 30% – PROJECT COORDINATION: • Evaluate and provide time/cost analysis for assigned projects and tasks. • Actively participate in project meetings to help determine solutions or processes needed to accomplish project goal. • Collaborating on project solutions; including writing, modifying, and testing programs and reports. • Documenting all steps of the project process and communicating program installation/results to end users.
3. 20% – SERVICE DELIVERY AND SUPPORT: Based on priority; acknowledge and resolve Help Desk tickets and department hotline, assigned to Symitar and related system functions. Tickets/calls will be resolved according to the Info Sys Service Level Agreement (SLA) and will receive satisfactory remarks from feedback survey. Provide at all times a professional, courteous, accurate, and timely response to internal member requests. Successfully engage in multiple initiatives simultaneously.
4. 10% – PROFESSIONAL DEVELOPMENT: To maintain personal and professional development to meet the changing demands of the job; participating in appropriate training activities and required classes when assigned. On time completion of Individual Learning Plan (ILP) as outlined by Training Department. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; participation in professional associations.
Knowledge & Skills:
Minimum of five to seven years of similar experience in a financial services environment. Demonstrated development skills in reporting tools such as Power On, SQL Management Studio, SSRS & SSIS. Good working knowledge of HTML, JAVA scripting preferred
The ability to consult with end users and, based on end user needs, assess and outline project scope. Ability to write and communicate adequately and coherently in a business environment. Able to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.
ADA Requirements/Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The noise level in the work environment is usually moderate.
Mental and/or Emotional Requirements:
Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and
professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively
handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is
not a contract and should not be construed as a guarantee of employment for any specific period of time.
Jax Federal Credit Union is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A four year college degree or completion of a specialized course of computer science study at a business or trade school. SQL certification(s) preferred.