VP of Lending and Operations


1st Street Credit Union

Sarasota, FL

Management

Human Resources
hr@smecu.org

5/1/2018

Job Description:

Job Summary

The VP of Lending and Operations is the champion responsible for leading, developing and directing all member experience activities for the Credit Union. The successful candidate will ensure the Credit Union meets organizational, financial, operational, service and growth plans in conformance with established policies, procedures and regulations. The position will also require the individual to recruit, hire, train directly, through subordinates or third-parties and participates in direct report coaching and performance evaluations along with guidance and support on same for the direct team.

The VP of Lending and Operations will perform consumer lending functions and maintain lending authority; participates in business development through community outreach and special employee group across credit union markets. Maintains industry trends and key performance analytics to optimize retail financial service, product penetration and through member experience impacting net promoter service scores.

Responsibilities and Duties

Primary Duties:

Consumer/Real Estate Duties

·        Assist the President/CEO in developing the Loan Department’s strategic plans to align with the Credit Union’s business plan. Establish and ensure the implementation of target goals for the department. Establish and monitor the department’s annual budget.

·        Oversee and monitor the loan function to achieve its strategic goals. Direct the work of the Member Service Manager and the Collection Officers to ensure goals are achieved.

·        Research and evaluate the feasibility of new lending products. Develop and implement plans for expansion of lending products. Keep abreast of changes in the industry and changing trends in lending and react to changes in a way that maintains competitiveness in product design and delivery channel.

·        Ensure that consumer and real estate loan policies, procedures, services, products, delivery channels and documentation meet federal and state regulations.

·        Analyzes and completes regularly scheduled loan reports (i.e. Loan Officer Minutes etc.). Develops procedures and reporting tools for effective information to flow through the department and affected individuals. Information should allow for optimizing performance of consumer loan portfolio and service delivery goals.

·        Maintain up-to-date knowledge of competitors rates, terms, products and other marketplace trends relating to consumer and real estate lending.

·        Provide timely feedback to the President/CEO that allows the Credit Union to react competitively.

·        Formulate and maintain a loan procedure manual for the consumer loan and real estate loan department that is up-to-date with all current regulations and internal controls requirements. In conjunction with the President/CEO and the Assistant to the President/CEO, ensure staff training and adherence to policies and procedures.

·        Resolve member complaints involving loan decisions or errors on their accounts.

·        Underwrite loan package initiated by Member Service Representative and Member Services Manager:

·        Ensure accuracy of information;

·        Ensure that each loan has been protected with the following: GAP, Payment Protection (Disability and Life), Extended Warranty whenever possible.

·        If within your lending authority, approve or deny as appropriate;

·        If outside of your lending authority, prepare documentation for President/CEO or the BOD for approval;

·        Ensure that the MSR/MSR Manager has kept the member up-to-date on where the loan is in the process;

·        Ensure that the MSR/MSR Manager has scheduled loan closings.

·        Prepare the loan documents for the MSR/MSR Manager.

·        MSR/MSR Manager responsible for loan closings and loan disbursals.

·        Ensure that the MSR/MSR Manager has setup automatic payment to the loan properly by reviewing accounts on a monthly basis. Ensure enough payroll coming over to the Credit Union.

·        Refer members to 1st Mortgage Vendor when applicable.

·        Monitor HELOC loans for rate changes.

·        Review LOC loans every 24 months.

Operations/Member Services/Business Development Duties

·        Responsible for monitoring and coaching of assigned staff (i.e. MSR, Teller, MSR Manager, Collections Officer etc.).

·        Demonstrate strong knowledge of all deposit products and services. Is knowledgeable about federal regulations governing the member service/teller functions.

·        Assists members when the need is apparent or assigned.

·        To develop and recommend new procedures, programs and services in the deposit or member service areas.

·        Maintain up-to-date knowledge of competitors rates, terms, products and other marketplace trends relating to deposit accounts. Provide timely feedback to the President/CEO that allows the Credit Union to react competitively.

·        Monitors office activity, including number of transactions, loan volume, sales volume, teller errors etc.

·        Encourage and develop cooperation amongst staff members to ensure a team effort and prompt, courteous member service.

·        Filling in when necessary as a Teller, Member Service Representative, Collection Officer etc.

·        Ensuring that adequate cash is maintained on-site.

·        Ensuring that all vaults and teller drawers are in-balance before Credit Union employees leave for the evening.

·        Assists in managing the security and the safety of the branch, by analyzing security and safety policies and procedures. Alerts staff of any changes.

·        Formulate and maintain a teller procedure manual, new accounts procedure manual, platform procedure manual for the member service and teller departments that is up-to-date with all current regulations and internal controls requirements. In conjunction with the President/CEO and the Assistant to the President/CEO, ensure staff training and adherence to policies and procedures.

·        Review internal audit recommendations and follow-up on corrective actions to avoid future concerns.

·        Responsible for ongoing and any new core and ancillary systems (including but not limited to Gold, Vintek, e-Docs/ProDocs etc.) testing and corresponding new release implementation.

·        Stays current with industry trends.

·        Attend meetings as required.

·        Meet with current and potential Business Partners (SEGs) and setup periodic member sign-up sessions, make presentations regarding the employee benefits of Credit Union membership/affiliation, assist new Business Partners with the application process to become a SEG etc.

Collection Duties

·        Ensure that the Credit Union Collection policies, procedures, practices and documentation meet federal and state guidelines.

·        Formulate and maintain a Collection procedure manual that is up-to-date with all current regulations and internal controls requirements. In conjunction with the President/CEO and the Assistant to the President/CEO, ensure staff training and adherence to policies and procedures.

·        Assign, monitor and supervise the workload in the Collection Department via staff and collection software to ensure the smooth and efficient flow of work. Ensure the courteous and considerate interface with members at all times.

·        Ensure that the Collection procedures are being adhered to protect the Credit Union’s interests and to handle members courteously.

·        Reviews collection reports to ascertain status of collections and balances outstanding and evaluate effectiveness of current collection policies and procedures.

·        Ensure that the Collection Officer provides the President/CEO with any Extension Agreement requests.

·        Takes action, in the absence of the Collection Officer, to repossess, foreclose and take possession of collateral security and arranges for the disposition of it.

·        Represents the Credit Union, in the absence of the Collection Officer, in court concerning legal processes connected with collection, bankruptcy and other creditor/debtor situations. Attends hearings concerning bankruptcy and presents testimony on behalf of the Credit Union.

·        Ensures that loan and collection files are maintained, records and journals to provide a chronology of collection activity for every delinquent account. Will provide the President/CEO with weekly, monthly and quarterly reports on collection results.

 


Education/Experience Required:

Qualifications and Skills

·        Undergraduate degree in related field required (Business Administration, Business Management etc.). Master’s Degree preferred in related field.

·        Must have a minimum of 2 years related experience either in Branch Management or Vice President level position.

·        Must have NMLS License.

·        Must be bondable.

·        Must have FL notary.

 


Additional Comments:

Salary and Benefits

·        Salary – $54,600.00 per year.  Position is based in Sarasota, FL.

·        Vacation and Sick Time.

·        Medical, Dental and Vision Insurance (80% company paid after completion of successful probationary period).

·        Defined Contribution Retirement Plan (company paid; 12% of your annual salary).

·        Long-term disability insurance.

·        Life Insurance.

·        AFLAC (employees responsible for premium payments).

·        How many years of Branch Management experience do you have?

·        How many years of Lending experience do you have?

·        Have you completed the following level of education: Bachelor’s?

·        Are you in Sarasota, FL 34236?

·        Are you willing to undergo a background check, in accordance with local law/regulations?

·        Are you authorized to work in the following country: United States?

·        Do you have the following license or certification: NMLS?

·        Do you have the following license or certification: Notary?

To apply, email

Salary and Benefits

·        Salary – $54,600.00 per year.  Position is based in Sarasota, FL.

·        Vacation and Sick Time.

·        Medical, Dental and Vision Insurance (80% company paid after completion of successful probationary period).

·        Defined Contribution Retirement Plan (company paid; 12% of your annual salary).

·        Long-term disability insurance.

·        Life Insurance.

·        AFLAC (employees responsible for premium payments).

·        How many years of Branch Management experience do you have?

·        How many years of Lending experience do you have?

·        Have you completed the following level of education: Bachelor’s?

·        Are you in Sarasota, FL 34236?

·        Are you willing to undergo a background check, in accordance with local law/regulations?

·        Are you authorized to work in the following country: United States?

·        Do you have the following license or certification: NMLS?

 To apply, email: hr@smecu.org