Study examines changing financial perspectives of young people over 10-year period

According to a a recent “Planning & Progress Study” examining financial perspectives of young people, the last 10 years have seen significant changes in attitudes toward money and risk. The annual research study from Northwestern Mutual began in 2009 and delved into adults in the U.S. aged 25 plus regarding attitudes and behaviors toward money, […]

Entries open for 2020 Diamond Awards

The CUNA Marketing & Business Development Council Diamond Awards entry portal is open now for credit unions to submit nominations to recognize and reward creative excellence and outstanding results. With 35 categories, more than 1,200 entries, big bling, and bragging rights, now is the time for marketing professionals to begin their entries and work on […]

Create a win-win by reducing members’ anxiety

By Steve Heusuk Senior manager of customer intelligence for CUNA Mutual Group Leading consulting firms, such as Forrester and Bain & Co., have long maintained emotions are key in shaping customer experience (CX) perceptions.  Bain reports reducing anxiety as the key emotional element of customer experience in banking.  CUNA Mutual Group surveyed 1,005 consumers online […]

Washington Wire – July 23, 2019

This week in Washington, several matters of interest to credit unions will be in hearings. Also, the House of Representatives may vote on a possible deal to raise the budget caps and the debt limit. In addition, the House has scheduled votes on H.R. 397, the Rehabilitation for Multiemployer Pensions Act; H.R. 2203, the Homeland […]

CU leader member survey deadline extended

The LSCU recently sent a ten question, two minute member survey via email to our credit union leaders and has extended the deadline for response to Aug. 2 to give CEOs additional time to respond.  We realize your schedule is busy, but ask that you please take a few minutes to respond so that we […]