LSCU COOP / Conference & Expo / Schedule At-A-Glance / Common Sense Member Service Strategies for Your Credit Union

Common Sense Member Service Strategies for Your Credit Union

Friday| 9:15am – 10:45pm
Teresa Allen, owner, Common Sense Solutions
Del Lago 1-2, Lower Level

Join service expert Teresa Allen as she shares five easy-to-implement strategies that will vault your member service to the next level. Learn what makes a member view a service encounter as positive or negative and calculate the tremendous potential spin, positive or negative, that results from every close encounter with a member.

About the Speaker
Teresa has presented highly rated member service and sales programs for credit unions for over twenty years. Teresa’s business was recently named the Customer Service Training Practice of the Year by the International Stevie Awards. Teresa is author of Common Sense Service and is co-author of The Service Path.

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